We collect and store only the following personal information:
- Name
- Address
- Phone/Fax Number
- Email Address
Note: We do not store credit card or any other payment source information in our database.
We collect your contact information for:
- Billing and Technical Support: To manage your account and resolve technical issues.
- Website Administration: To ensure proper functioning of our website and services.
- Domain Registration: To comply with ICANN requirements and establish domain registration accounts.
- Personalized Experience: To customize your website experience during future visits.
Velvet Host may use your information in the following ways:
- To tailor and enhance your web experience based on your preferences.
- To improve our website and service offerings based on user feedback.
- To respond to customer service inquiries and support requests.
- To process transactions securely and efficiently.
- To send notifications, updates, newsletters, promotions, and system maintenance alerts.
- To detect and prevent fraudulent activities or misuse of our services.
We stand by our services and offer the following refund terms:
30-Day Money-Back Guarantee
You may cancel your shared hosting plan within 30 days for a full refund under the following circumstances:
- A technical issue on our servers that we are unable to resolve.
- Any other server errors we are unable to fix.
Exclusions:
- Refunds do not apply to add-on products such as domain registrations.
- If your hosting plan includes a free domain, the non-refundable domain registration fee will be deducted from the refund. You retain ownership of the domain and may transfer it to another registrar after 60 days.
Velvet Host’s Terms of Service (TOS) govern the rights and responsibilities of both parties: Velvet Host (“we,” “our,” or “us”) and the customer (“you” or “your”).
- By using our services, you agree to comply with all terms outlined in the TOS.
- Pricing and service features may change periodically. Customers will receive a 15-day advance notice for any price changes.
The features, pricing, and policies of our domain and hosting services are subject to updates and changes. New features or price adjustments may be implemented without obligation to existing clients.
For operational changes or third-party service updates, Velvet Host will provide prior notification to existing clients.
We are committed to safeguarding your personal information and respecting your privacy. If you have any questions or concerns about our Privacy Policy, please contact us at support@velvethost.com